Privacy Policy

Last updated August 2026

Zepzo.lk ("Zepzo", "we", "us") connects customers with local vendors selling handcrafted gifts and bouquets across Sri Lanka. This policy explains what information we collect and how we use it.

Information we collect

When you create an account, place an order, or list products as a vendor, we collect information such as your name, email address, phone number, delivery address, and payment status (we never store full card numbers — payments are processed by our payment partners). We also collect basic usage data, like pages visited and orders placed, to keep the platform working reliably.

How we use your information

We use your information to process orders, connect customers with vendors, send order and account notifications, respond to support requests, and improve the platform. We do not sell your personal information to third parties.

Sharing with vendors

When you place an order, the vendor fulfilling it can see the information needed to prepare and deliver it — your name, delivery address, and any customization notes you add. Vendors cannot see your payment details.

Cookies & sessions

We use cookies to keep you signed in and remember basic preferences, like your selected district. These are essential to how the site works — disabling them may break core features like checkout.

Data retention

We keep account and order data for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution obligations. You can request account deactivation at any time from your account settings.

Your rights

You can review and update your profile information at any time from your account settings. To request a copy of your data or ask us to delete it, contact us using the details below.

Changes to this policy

We may update this policy from time to time as the platform evolves. We'll post the updated version here with a new effective date.

Questions about your data?