Frequently Asked Questions
Everything you need to know about using Zepzo.
How does Zepzo work?+
Browse ready-made gifts and bouquets from local makers, add what you like to your cart, and check out. The vendor prepares and delivers your order.
What payment methods can I use?+
Card, wallet, or cash on delivery — choose whichever works best for you at checkout.
How long until my order arrives?+
Most orders are prepared and delivered within 24–48 hours, depending on the vendor and your location.
Can I cancel my order after placing it?+
Once an order is placed the vendor starts preparing it, so cancellations after that point should go through Report an Issue on the order so our team can help.
How do I track my order?+
Open the order from your dashboard — you'll see live status updates from Confirmed through to Delivered, plus a notification whenever it changes.
What if something goes wrong with my order?+
Open the order and tap "Report an issue" to send details straight to our support team. We'll follow up as quickly as we can.
How do I leave a review?+
Once an order is marked Delivered, open it from your dashboard and tap "Rate Your Vendor."
Still need help?
Contact Support